Our Service to You

Home - Our Service to You

We’re the experts and we work for you

Insurance can be confusing. At Active Community Insurance we make general insurance clear and easy to understand. We offer custom designed insurance packages to suit your business and domestic needs, including your home and motor. Our ultimate focus is to deliver superior quality client service whilst fostering strong, long-term relationships. We want to get to know you. We want to help you protect your most important assets. We want to grow and prosper with you.
“Every client is different, with a unique set of risks. It’s why we place so much emphasis on providing individualised customer service and developing a genuine understanding of what matters most to you, your business operations and your home & motor.”
Katie BonjerPrincipal Active Community Insurance

Our Network

Active Community Insurance is proud to be an Authorised Representative of Insurance Advisernet, a network of more than 290 insurance advisers across Australia and New Zealand. Insurance Advisernet is a principal member of the National Insurance Brokers Association. With over 290 authorised insurance advice practices and 1,400 staff across Australia and New Zealand, Insurance Advisernet is one of the leading insurance dealer groups in the Southern Hemisphere. Each year we help more than 140,000 active clients and manage in excess of 300,000 policies. To find out more about the many benefits simply visit insuranceadviser.net

Our Commitment To You

As your appointed General Insurance Advisers, we commit to:
  • Conduct an analysis of your risk/needs and advise our recommendations on the correct covers required to protect your assets and liabilities
  • Recommend the appropriate Insurer to match the risk
  • Only recommend financially secure and stable Insurers
  • Provide alternatives on your risk retention through various excess options
  • Provide alternatives to pay premiums in monthly instalments
  • Prompt and timely servicing of your account to ensure you are adequately informed of issues that may affect your business
In the event of a claim we will:
  • Provide you with the Insurer’s Claim Form
  • Arrange for the Loss Assessor to be appointed if applicable
  • Advise you on the completion of the Claim Form
  • Submit the Claim Form to the Insurer on your behalf
  • Provide advice to ensure you have received your full entitlements

Our clients say

  • We have Rural and Landlords insurance through ACI and I cannot recommend them highly enough. They are completely professional, efficient and understand the policies they recommend. Their prompt assistance and guidance makes them a pleasure to deal with and they are sincerely interested in our insurance needs.

    Rose Property Owner & Landlord
  • The staff are always helpful and friendly to deal with. They are very quick to quote and explain their recommendations in detail so that I can understand and choose my policy with confidence.
    Susan Home Owner

Compliments and Complaints

We are committed to providing you with excellent customer service and quality products. If you believe that we have not delivered in a particular area we would like to hear your comments. Please click on the link below to provide this feedback - https://insuranceadviser.net/compliments-and-complaints